Returns & Exchanges

WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 7 days from the date of delivery to request a return or exchange if:

  • The item(s) are faulty, damaged, or defective at the time of delivery.
  • The product(s) are unused, in original packaging, with labels and protective stickers intact.
  • The product received does not match the size you ordered.

HOW DO I APPLY FOR A RETURN?
To initiate a return, you must notify us within 7 days of delivery by:

At Tooney Kids, each request is reviewed on a case-by-case basis to ensure fairness.

  • Replacements will be provided for defective, faulty, or damaged items.
  • You must email photographic evidence of the issue within 7 days of delivery before your claim can be processed.
  • Customers are responsible for the cost of returning items.
  • We offer FREE delivery for sending replacement items back to you.
  • If a defective item is received, delivery charges will be reimbursed via bank transfer.

WHEN WILL MY RETURN BE PROCESSED?

  • Returns are typically processed within 5–7 working days after we receive the item.
  • During sale periods, processing may take up to 14 working days.

WHAT IS YOUR SIZE EXCHANGE POLICY?
If you are not satisfied with the size:

  • Contact us within 7 days of delivery at help@tooneyteez.com.
  • Items must be unused, in original packaging, with all labels and stickers attached.
  • White and Neon colors are not eligible for exchange.

DO YOU OFFER REFUNDS?
Yes, refunds are offered if:

  • The product is damaged, or
  • There was an error by our packing team and the wrong product was delivered.

Please note:

  • Shipping and handling charges are non-refundable.
  • Refunds are processed within 7–10 working days.

RETURNS: SALE & DISCOUNTED PRODUCTS

  • Exchanges for sale or discounted items are only allowed if there was a packing error and the wrong product was delivered.

NON-RETURNABLE / NON-EXCHANGEABLE CONDITIONS
We may not be able to process returns or exchanges in the following cases:

  • Requests made after the 7-day window.
  • Products damaged due to use.
  • Products that have been tampered with.

Need Help?
For further queries, contact us at: